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General terms & conditions
Our primary goal is to ensure the complete satisfaction of our customers with each purchase. We provide a wealth of resources and knowledge to assist you in finding the perfect fit for your needs.
For new, unopened products, we accept returns within 14 days, subject to a 15% restocking fee, with return shipping at the customer's expense. In the rare event that an item arrives damaged or defective, Lake Country Cycle will promptly provide a replacement, covering the return shipping costs.
Please note that special order products are subject to a 25% restocking fee, and we cannot offer refunds or exchanges for parts that have been installed, except through our service department.
Additionally, we regret that we are unable to provide refunds or exchanges for tools, undergarments, or bike purchases. Your satisfaction is our priority, and we are committed to delivering exceptional service and support for your cycling needs.
Returns - BC E-Bike Rebate Program
We do not accept returns from customers who participate in the BC E-Bike Rebate Program. We cannot provide you with a cash, debit refund, credit card refund, cash equivalent gift card or merchandise credit. Please make sure your decision to purchase an E-Bike is final.
Exchanges - BC E-Bike Rebate Program
If you are a customer who participated in the BC E-Bike Rebate Program and your E-Bike is in some way defective, it may only be exchanged for another E-Bike of equal value (same cost/price) or higher.
If you have ANY questions regarding your purchases, we invite you to contact us, or come into the shop before making your order online. We will be happy to assist you to the very best of our abilities.
Thank you for your support.